Returns & Exchanges

Check first, pay after

Every order is cash on delivery. When the driver arrives, you can open the delivery bag and check that the items match your order before you pay.

Wrong, damaged or not as described

If you receive a wrong item, a damaged item, or something that is not as described, message us on WhatsApp at +961 71 788 473 with your order number and a photo. We will replace it or give you a full refund, including the delivery fee.

Changes of mind and exchanges

If you want a different shade, colour or item, or ordered something by mistake, message us on WhatsApp to arrange an exchange or return. The customer pays the delivery fee for a change-of-mind exchange or return. We will confirm the next steps with you before arranging it.

How to start a return or exchange

1. Message +961 71 788 473 on WhatsApp with your order number.
2. Tell us which item and shade, colour or style is involved, and whether you received a wrong or damaged item or want a change-of-mind exchange or return.
3. For a wrong or damaged item, include a photo so we can review the issue. Our team will reply with the replacement, refund or exchange steps and any delivery fee that applies.

For delivery timing and standard delivery charges, see Shipping & Delivery.